Home Arrow FAQs Arrow If I cancel my online order will my fees be refunded?

If I cancel my online order will my fees be refunded?

All refund requests should be sent to us within 04 hours, from the time the order succeeds. After that time, your visa services order to Ethiopia is non-refundable.

After Ethiopia Immigration Services Team got the application ID confirmation from the Ethiopian Government for your order, you can not request a refund anymore. Once an approval letter has been sent to your email address, we will be unable to reimburse you for the visa fee.

It is vital that you supply us with all the correct information required in the Ethiopia visa application form. Ethiopia Immigration Services will not take responsibility for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. We strongly recommend you check your data and documentation carefully before sending us.

The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to the Bank account, the bank charges would be debited from the refund amount.

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